Welcome to our FAQ (frequently asked questions) page. This is a compilation of questions which our prospective customers ask most often before placing their orders for our machines.
Please select a category on the left, to view the possible queries you might have under that category.
If there are any further questions which you might want to ask, please email us at sales@sikripackaging.com.
We look forward to being of service to you
THE TEAM AT SIKRI PACKAGING
Please fill up the “Request For Quotation” form in our website with all the details which are mentioned on the form. Our marketing department will then send to you an offer based on your requirement.
The price of the machines depends on the model of the machine that you buy. The price also depends on the additional features and facilities.
No. we will at first give you an ex-factory (FOB) price. The cost of shipping will be informed to you after you tell us place of the final destination, and whether you would like to import the machine by sea or by air. Add the shipping cost to the machine price will give you the CIF price.
We prefer to be paid by bank-to-bank wire transfer. This is the safest and most economical form of export transaction.
Yes. Our machines are warranted for one year against any manufacturing defects.
We replace the part free of cost. You only pay the shipping charges.
We have never faced this situation! But in the most unlikely event that the machine is defective, we will replace the whole machine.
Yes. We can send an engineer to set up our machine in your factory and also train up your people for operation and general maintenance.
We charge only the actual costs – airfare by the lowest possible ticket, and all local expenses for transportation, accommodation and meals in your country are to be borne by you.
In a few years if you need your machine to be overhauled, you or your technical staff would normally have become familiar enough to do the job yourself. We will offer all the technical support and required spares. If you need the physical presence of our technical staff, that is also possible as written in the previous answer.
Yes. We recommend that you should keep a basic inventory of spares and consumables which should last you for about 2 years operation.
All our machines are sent fully built up and ready to start. There is no need for installation.
The machines are very easy to start up, use and maintain. Every machine is sent with a detailed instructions manual which explains in words and pictures how to start, run and maintain the machines.
We are available on the telephone and email for consultations every day of the week for technical assistance to our valued customers.
Yes. We can send an engineer to set up our machine in your factory and also train up your people for operation and general maintenance.
We charge only the actual costs – airfare by the lowest possible ticket, and all local expenses for transportation, accommodation and meals in your country are to be borne by you.
Maybe, or maybe not. Most of our customers do not like strangers to visit their factories. We face this problem commonly in most countries, and we have to respect the privacy of our customers.
Yes. You are always welcome to visit our factory in India. Just let us know when you would like to come. We shall advise you on your flight bookings, help with your hotel bookings, and receive you at the airport. While you are in our country, you will be our honoured guest.
If you are not sure that your product will be compatible with our machines, you should send a sample of your product to us in India. We shall test the product on our machines and send a report to you by email.
Delivery & Shipment
Our machines are always made against specific orders of our customers. So, we do not stock and sell them like in a shop. Once you order the machine, we start the manufacturing process.
It depends on the complexity of the machine which you order. Generally for a standard machine you have to wait 4 to 6 weeks.
It depends on the port to which we ship the machine. When we send our offer to you, we generally can tell you the transit time.
Yes. It is expensive, but many of our customers take the machines by air-freight because the machine usually reaches within a few days.
Packaging Materials
Yes. We can recommend suitable packaging materials which are compatible with your product and also with our machine.
Yes. If we know how much of your product you want to pack in each sachet, we can calculate the ideal sizes for the packaging materials, which will be both compatible with the machine for most economical production.
Yes. We can design your package and also supply the printed material to you.